Privacy Policy

Introduction

At Horizon Travel Group, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you use our website, make a booking, contact us or travel with us.

By using our website, you agree to the terms outlined in this policy.

Who We Are

Horizon Travel Group is a UK-based travel and coach holiday company offering day trips, holidays and coach hire services.

If you have any questions regarding this policy or your personal data, please contact us via our website contact form or by email.

Information We Collect

We may collect and process the following information:

Personal Information

  • Name
  • Address
  • Email address
  • Telephone number
  • Emergency contact information
  • Passenger names included within bookings

Booking Information

  • Trip and travel details
  • Booking history
  • Payment status
  • Pick-up locations and preferences

Payment Information

Payments made via our website are securely processed through third-party payment providers such as Stripe and PayPal. We do not store full card details on our servers.

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Provide customer support
  • Send booking confirmations and travel information
  • Manage customer accounts
  • Improve our website and services
  • Comply with legal and regulatory obligations
  • Prevent fraud and misuse of our services
  • Send marketing communications where consent has been given

Marketing Communications

If you opt in to receive marketing, we may send updates regarding:

  • New trips and holidays
  • Special offers
  • Company news and promotions

You can unsubscribe from marketing emails at any time using the unsubscribe link included within emails or by contacting us directly.

Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties where necessary to operate our services, including:

  • Payment providers
  • Booking and website systems
  • Hotels and accommodation providers
  • Ferry operators
  • Tour and attraction providers
  • IT and website support providers

All third parties are expected to process your information securely and lawfully.

Data Security

We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

Our website uses secure SSL encryption where appropriate.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil bookings and services
  • Meet legal, accounting and tax obligations
  • Resolve disputes and enforce agreements

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request transfer of your data where applicable

To exercise any of these rights, please contact us.

Cookies

Our website may use cookies to improve user experience and website performance.

Cookies may be used for:

  • Website functionality
  • Analytics and performance monitoring
  • Shopping cart and checkout functionality
  • Remembering user preferences

You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us through our website contact page.

Last updated: May 2026